Reference

How facai77 Handles Your Personal Information

Your privacy is a real commitment here, not a checkbox. This page explains what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and exactly what rights you have over that data.

Account Data ProtectedWallet Transactions SecuredYour Rights, Clearly StatedSSL Encryption Active
facai77 How facai77 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to request access to what we hold, or need to report a concern, our support team handles privacy requests directly. We aim to respond to all data-related queries within a reasonable timeframe. Reach us through any of the channels below.

Live Chat Open the chat window from your account dashboard. Our support team can handle privacy queries, data access requests, and account-related concerns in real time.
Email Support Send your privacy request to our support email address. Include your registered account details so we can locate your data record and respond accurately.
Account Settings Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support at all.
DATA SECURITY PRACTICES

How We Protect and Manage Your Data

We apply industry-standard security measures across every part of the platform. Your account data and payment details are encrypted in transit using SSL. Here is how we handle the key areas of data management.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered mobile number. Never share your login credentials with anyone.

Data Retention

We keep your account data while your account is active. After closure, we retain records only as long as required by applicable rules, then delete or anonymise them.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support with your account information and the specific request.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on this platform.

We collect your name, contact details, and payment method information — such as your bKash, Nagad, or Rocket account details — along with device and session data generated when you use the platform.

We share limited data only with payment processors needed to complete your transactions. We do not sell your personal data. Third-party processors handle your data under their own privacy terms.

Contact our support team via live chat or email with your registered account details and a clear data access request. We will locate your record and respond within a reasonable timeframe.

Yes. Send a deletion request to our support team. We will remove your data subject to any retention obligations under applicable rules. Some records may be kept for a required period after account closure.

All data transmitted between your device and our platform is encrypted via SSL. Payment details processed through bKash, Nagad, or Rocket pass through those networks' own secure infrastructure.

Reach our support team through live chat in your account dashboard or by email. For account-level preferences like communication opt-outs, check your account settings first — some changes can be made there directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.