Reference

Terms That Govern Your facai77 Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to on our side.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredJurisdiction rules applyTerms updated when neededContact us for any question
facai77 Terms That Govern Your facai77 Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Start a live chat session from the account dashboard. Our team handles terms queries, account questions, and wallet verification issues directly through chat.
Email Support Send your terms-related question by email and we respond with a written record. Useful when you need a documented answer about account rules or eligibility.
Help Centre The Help Centre has published answers on account terms, deposit conditions for bKash and Nagad, and what happens if a term is breached. Check there first.
HOW WE HANDLE THIS

Account Security and Terms Enforcement at facai77

We enforce these terms consistently across all accounts. The sections below explain how we protect your account, how long we hold data, and how you can request changes or raise a concern.

Account Security

Your account is protected by OTP verification at login. We do not share your wallet details — bKash, Nagad, or Rocket numbers — with third parties outside the payment process.

Data Retention

We keep account and transaction records for as long as required to operate the service and meet any applicable legal obligations in supported regions. You can ask what we hold.

Term Breach Process

If we detect a terms breach — duplicate accounts, mismatched wallet ownership, or restricted-region access — we suspend the account and notify you by the contact detail on file.

Requesting Changes

To update your registered wallet number or account contact detail, submit a request through live chat or email. We verify identity before any change is applied to your account.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the points we hear most often. For anything not listed here, contact us through live chat or email.

These terms apply to anyone who opens an account with us. Eligibility depends on your local law and whether you are in a region where our service is accessible. We do not assess that for you.

Access depends on local law and eligible regions. You are responsible for checking whether use is permitted where you are — including cities across Bangladesh — before creating or using your account.

A terms breach — such as running multiple accounts or using a wallet that does not match your registered name — may result in suspension. We notify you at the contact detail on file before any funds decision.

Deposits via bKash, Nagad, or Rocket must come from a wallet registered in your name. We match wallet ownership at withdrawal stage — mismatches cause delays and may trigger a review under these terms.

We post any updated version here with the revision date visible at the top of this page. Continuing to use your account after a change means you have accepted the updated terms.

Send a request through email or live chat. We verify your identity first, then confirm what data we hold and correct any inaccuracy within a reasonable period as required by applicable rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.